For Profit Colleges under Fire

Understanding Introverts

I discovered a very useful article describing introverts. All managers, especially if they are extroverts can benefit from getting a deeper understanding of introverts.

Caring for Your Introvert: The habits and needs of a little-understood group.
Do you know someone who needs hours alone every day? Who loves quiet conversations about feelings or ideas, and can give a dynamite presentation to a big audience, but seems awkward in groups and maladroit at small talk? Who has to be dragged to parties and then needs the rest of the day to recuperate? Who growls or scowls or grunts or winces when accosted with pleasantries by people who are just trying to be nice? If so, do you tell this person he is “too serious,” or ask if he is okay? Regard him as aloof, arrogant, rude? Redouble your efforts to draw him out? If you answered yes to these questions, chances are that you have an introvert on your hands—and that you aren’t caring for him properly. Read more in the Atlantic.

Flat World Knowledge Provides Textbooks for Free

Do you need to learn a new subject but you want to do it on your own and not pay for it. Flat World Knowledge publishes free textbooks if you simply want to read them online and not print them. I found it useful to look up a textbook on project management. For a full category of free textbooks, go to

Steve Jobs’s Seven Rules of Success courtesy of Carmine Gallo

PM: I have followed Apple since 1985 and I think Carmine Gallo has correctly identified seven principles that Steve Jobs followed. I am presently doing research on why Apple was such a poorly managed company before Jobs was fired. Anyone who has insight on this, please contact me. When Jobs came back to Apple, lead to company to new success that no one including myself would have predicted.  Here is what Mrs. Gallo has crystallized about Job’s method.

1. Do what you love. Jobs once said, “People with passion can change the world for the better.” Asked about the advice he would offer would-be entrepreneurs, he said, “I’d get a job as a busboy or something until I figured out what I was really passionate about.” That’s how much it meant to him. Passion is everything.

2. Put a dent in the universe. Jobs believed in the power of vision. He once asked then-Pepsi President, John Sculley, “Do you want to spend your life selling sugar water or do you want to change the world?” Don’t lose sight of the big vision.

3. Make connections. Jobs once said creativity is connecting things. He meant that people with a broad set of life experiences can often see things that others miss. He took calligraphy classes that didn’t have any practical use in his life—until he built the Macintosh. Jobs traveled to India and Asia. He studied design and hospitality. Don’t live in a bubble. Connect ideas from different fields.

4. Say no to 1,000 things. Jobs was as proud of what Apple chose not to do as he was of what Apple did. When he returned in Apple in 1997, he took a company with 350 products and reduced them to 10 products in a two-year period. Why? So he could put the “A-Team” on each product. What are you saying “no” to? 

5. Create insanely different experiences. Jobs also sought innovation in the customer-service experience. When he first came up with the concept for the Apple Stores, he said they would be different because instead of just moving boxes, the stores would enrich lives. Everything about the experience you have when you walk into an Apple store is intended to enrich your life and to create an emotional connection between you and the Apple brand. What are you doing to enrich the lives of your customers?

6. Master the message. You can have the greatest idea in the world, but if you can’t communicate your ideas, it doesn’t matter. Jobs was the world’s greatest corporate storyteller. Instead of simply delivering a presentation like most people do, he informed, he educated, he inspired and he entertained, all in one presentation.

7. Sell dreams, not products. Jobs captured our imagination because he really understood his customer. He knew that tablets would not capture our imaginations if they were too complicated. The result? One button on the front of an iPad. It’s so simple, a 2-year-old can use it. Your customers don’t care about your product. They care about themselves, their hopes, their ambitions. Jobs taught us that if you help your customers reach their dreams, you’ll win them over.


PM: October 25, 2011: Started my research on why Job’s rose from the ashes at Apple by reading the new biography.

More Information on Steve Jobs

Apple put on an 70 min celebration of life of their leader on October 17. All Apple shops around the worlds were close so that employees from all over the world could participate live in the event. Watch the Video here.

The new Steve Jobs biography came out October 24, 2011. It its available electronically for the Kindle

An excellent, on target, review of the book is available on

Rudy Giulani’s Six Principles of Leadership

I am only a moderate fan of Rudy Giulani, but I strongly agree with the 6 (eight) principles of leadership he recently shared at a conference in Sydney as reported in BRW, June 23-29, 2011, p. 50.

1. Leaders have strong belief and vision
You can’t expect to have people follow you if you don’t know where you are going yourself. A leader must convey his vision to his people, “Be clear, consistent and have goals,” he says. Engage your people in the vision. People will help you achieve your vision if they have instrumental in brining that vision through.”

2. Be optimistic and solve problems
“You have to be an optimist. People follow people who have hope and who help solve problems.  The only people who succeed in life overcome problems in and find solutions.”

3. Be courageous
“If you are not afraid, then you’re not alive, because things go wrong. It’s the unpredictable thing that happen, which you will need to be prepared for,” he says.

4. Preparation
Prepare as much as you can so when things go wrong, you’re able to put into practice the techniques you’ve learned. “No matter how much you practice or prepare, something will always go wrong. But by having practices in place, you’re better prepared.”

5. Teamwork
Ask your what are your strengths and weaknesses?  Find people who have the skills to balance out your weaknesses.

6. Communication and Leadership
Everything you say means nothing if people don’t understand you. Leaders establish loyalty, he says, because they are teachers and they motivate people. “Take good care of people who work for you.”



Burt Teplitzky on Using Humor in Sales Pitches

THE WALL STREET JOURNAL: How do you go about incorporating humor into sales presentations?

I use humor to reinforce a point in selling a product or service. My formula is punch them with the joke, stick them with the point and leave them with the benefit. When you take a joke and incorporate it into a conversation or a presentation, it carries a lot more power. It carries the power to change people’s minds, reinforce what they think or feel, and to sell something. That chosen joke is no longer just a joke. It becomes a gem, a humor gem.

Speaking in front of an audience for fun and profit only requires one laugh every three to six minutes. This should be your goal. In a comedy club, you need to have at least three laughs per minute to get regular stage time.

Remember, your audience wants humor and they fear that if they don’t laugh, you will stop using it. They don’t want to have to suffer through a dry presentation.

Read full interview in the WSJ.

PM: The general point being made here is that you need to figure out how to establish a relationship with the person you want to sell to. In the end, you need to provide them with reason to go with you rather than competitor. Everything else being equal, the reason might be that they like you more because it fun to be around you.


Andy Penn’s Tips for Doing Business in Asia

1. Be patient.
2. Focus on building relationships.
3. Get the right people and invest in them.
4. Have a high level of cultural sensitivity and awareness.
5. Diversify across Asian markets as the risks are higher.
6. Build a regional model with a distinct platform that can handle all different tax and regulatory environments.

Common Mistakes when Doing Business in Asia

1. Barriers to entry are very high, so don’t overestimate how long it will take to reach objectives.
2. Don’t underestimate the importance of relationships. Early discussions probably won’t focus on business but on areas such as family and interests.
3. Don’t underestimate cultural differences and how they can lead to a situation of being exploited or causing exploitation.
4. The rest of the world is not blind to the opportunities Asia represents. Competition is fierce and there is a higher risk of failure. Don’t go unprepared.

From BRW, April 14- 20, 2011, pp. 30-31   Biographical Information on Andy Penn

CEO Q&A: Ned Montarello

What is your number one tip for managing people?

Honest and open dialogue, synergise personal and company goals, position these around a framework to measure success, then let them get on with it.

What is your number one tip for managing business?

Recognise your strengths and weakness then surround yourself with key people whose skill sets will compensate for those weaknesses. Trust your judgement, be prepared to take the advice and watch the cash flow.

What is the best piece of advice you’ve ever received?

Find the right work-life balance and keep your sense of humor.

From BRW, April 14- 20, 2011, p. 12.

Global Health and Wealth over the past 200 years

CEO Q&A: Skander Malcolm

What is your number one tip for managing people?

People do things for their reasons, not yours. Listen. Connect. Inspire (stretch).

What is the best piece of advice you’ve ever received?

It’s hard to decide between my first boss’s advice, “You are less than half as smart as you think you are”, which set me on the right track and my father’s advice, “There is a big difference between what you think you are good at and what you are good at, which has always reminded me to understand my strengths and play to them.

From BRW, September 16- 22, 2010, p. 10.

New Management Focus: Invest in Relationships!

Designing an organization requires making a million decisions both large (e.g. picking a strategy) and small (e.g. picking out paper for the PC printer). It is easy to get lost in the trivial instead of focusing on getting the critical elements right. In my courses, I try to present ideas and frameworks that help identify what is important. At the recent Academy of Management Conference in Montreal I came across a phrase that was new to me. In my view,  it crystallizes what managers need to do to design an organization that is able to respond to all the unexpected events that invariably occur in the life of an organization:

Invest in relationships!


You Don’t Have to Pay Employees More Than the Competition to Keep Them Happy

Returning to Chicago for the first time in three years, I went to two of my favorite restaurants. In one, Lulu’s, most of the waitresses and busboys I had seen three years ago were still there. In the other, I recognized no one except for the owner. So I asked the owner of Lulu’s if he was paying his people more.  He said: “No.” I asked him a second time. He still said:  “No.” Confirming the lesson that many management professors emphasize in the context of the Southwest airline example, you don’t have to pay people more than the competition to keep them happy. Lulu’s is a fun place and the interior design is attractive, providing employees non-monetary rewards. Evidently the owner is also not getting on the nerves of his staff.  Jokingly he says in front of one of his female employees: “I cannot even get rid of the people I would like to see go.” The lady—who must have been working there for at least 8 years—interjects: “I knew you were going to say this.” The general lesson (except perhaps for Wall Street before the crash) is: You don’t need to pay people more than the competition. But the total rewards of working for you have to be more than the total rewards of working for someone else. Otherwise people will leave.

The Wrong Stuff Blog

We seem to have a built-in tendency to want to learn from successful people and pay little attention to failures. We also have a hard time admitting mistakes. In fact, what dintinguihses mature and, dare I say, clever,  indivdiuals is precisely that they can admit mistakes and learn from them.  Kathryn Schulz, who is about to publish a book on the subject, has published on Slate a number of great interviews and reflections on being wrong. The one with Alan Dershowitz is particularly interesting. If you want to start with the most recent entry, start here: The Wrong Stuff

CEO Q&A: Greg Bourke

What is your number one tip for managing people?

Be empathetic: When you understand the issues that constrain staff from doing their job you will usually identify bigger issues in the organization.

Is there a lesson you have never forogotten?

Progress is not perfection.

From BRW, April 29-June 2, 2010, p. 12.

CEO Q&A: Lincoln Crawely

What has been your greatest regret in Business?

That I didn’t really get to know and accept my strengths and weaknesses earlier.

What is your number one tip for managing people?

Fairness and balance, which must not be confused with compromise.

From BRW, April 15-21, 2010, p. 10.

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