People often claim their cultures are unique. But when you study thousands of organizations, you can start to see underlying patterns.
It all has to do with how we balance key priorities. Research reveals that there are two fundamental tensions in organizational culture: Results vs. relationships and rules vs. risk. If you ignore one of these values altogether, you end up committing one of my 4 deadly sins of organizational culture: toxicity, mediocracy, bureaucracy, and anarchy.
The first sin of culture is Toxicity. It’s the deadliest sin of them all. New evidence on the Great Resignation shows that toxic culture is the biggest driver of turnover–more than burnout, more than low pay. Toxicity exists when a culture prioritizes results without relationships. Getting things done at the cost of treating people right. The organization tolerates disrespect, abuse, exclusion, unethical decisions, and selfish cutthroat actions. If people don’t get fired for those behaviors– or worse yet, still get promoted– Houston, we have a problem.
At the opposite end of the spectrum is a second sin: mediocracy. Valuing relationships above results. There’s no accountability. People are so worried about getting along that they end up forfeiting good work. In mediocracy, even if you do a terrible job, you can still get ahead as long as people like you. Before long you end up with the Peter Principle, where everyone is promoted to their level of incompetence, and they get stuck there.
The third sin is… Bureaucracy. That happens when a culture is all rules, no risks. New ideas are seen as threats to the status quo. People cling to process and resist creativity and change. They see questioning the way we’ve always done things as blasphemy! There’s red tape everywhere, and if you want to use the bathroom, you have to fill out paperwork.
And our fourth sin is Anarchy. You have risks but no rules. Anyone can do whatever they want, strategy and structure be damned. No one learns from the past or lands on the same page. It’s pure chaos. It’s bad enough when a culture commits one of these sins, but believe it or not, Maria’s jewelry company managed to be guilty of all four sins.
